How many times have you downloaded and re-downloaded an app, just to delete it again? Users want a conversational interface and smaller applications with larger data sets, which will make their experience more natural, gentle and gratifying.
As rightly said by Mr. David Willis, from Gartner,
“While users are constantly looking for new and compelling app experiences, the importance of apps in delivering services will diminish and the emergence of virtual personal assistants (VPAs) and bots will replace some of the functions performed by apps today. Alternative approaches to interaction and service delivery will arise, and code will move from traditional mobile devices and apps to the cloud”.
By 2020 Smart agent technologies, like virtual personal assistants (VPAs), will track user content and behavior in conjunction with cloud-hosted neural networks to build and maintain data models. Based on these information-gathering and model-building efforts, VPA’s can predict users’ needs, build trust and eventually act independently on the user’s behalf. For example, if VPA’s will be asked to handle: “Book me a show for three in an excellent theater in with easy parking.”
To fulfill that requirement, the technology would need a minimum level of natural language recognition to draw information from different areas (a theatre review site, a maps app) and issue instructions through a reservation system.
This kind of “more sophisticated service composition” could start to appear on smartphones shortly. This technology will replace the standalone apps, where pieces of information and service components are stitched together to resolve life’s small and daily problems.
The world is transforming to post-App era where the apps could be replaced by intelligent agents and personal virtual assistants, powered by artificial intelligence and Natural Language Processing. Apps are not going away and code isn’t vanishing,” said Mr. Willis from Gartner. “The post-app era means that there will be more data and code in the cloud and less on the device, thanks to the continuous improvement of cellular network performance.”